Create reports for Jira Service Desk based on the SLAs you previously defined within the system. In this case, we can see a report of the resolution time averages by type of request: This report allows comparing different response times. 5. Project reports from Excel sheets. Jira Service Management Reporting with custom reports. So, if you want to run an efficient and successful Jira Service Management Reporting ensuring customer satisfaction, it is worth using a tool, which offers you the following benefits: Custom reports. Use of JQL. Integration with Jira dashboards. Actonic’s Report Builder is one such tool. An inspiring Jira Service Desk Dashboard can significantly boost productivity and efficiency within the support team. By having a clear overview of ticket backlogs, resource allocation, and ticket resolution rates, team leaders can make informed decisions and optimize workloads. One effective example is the “Agent Performance” dashboard.
To create a new SLA: Navigate to Project settings > SLAs. Select + Create SLA. Set up the following: Name, which identifies the SLA. Who can view, choose who can view the SLA, only agents or customers too. A time metric, which defines how and when time will be measured. A goal, which defines the target to be met.
One of its key features is sharing dashboards with external users using a link. These dashboards can be protected with a password. Here you have our shared ITSM demo dashboard. It's just an example using data from Jira, Jira Service Management, and Statuspage. If you are curious about other examples: Agile team dashboard; DevOps team dashboard 8 automation pro-tips for your service desk. 1. Auto-triage email requests. When email requests come in, it takes a lot of manual work to determine their request type. But, by using this automation rule, you can auto-triage requests to classify them properly based on their content. For instance, if a customer emails about a broken printer, you Here are four critical IT KPIs that will ensure your dashboard gives you an effective snapshot of your IT functions to keep things running smoothly. 1. Open tickets vs. closed tickets. Often, a large number of pending tasks pile up, indicating a gap in your existing system. Share a Dashboard. #1) Open the dashboard page of the dashboard, which is to be shared, by clicking on the dashboard name ( Example: ‘Sample dashboard’) under the ‘Dashboards’ menu. #2) Click on the ellipses (…) button and then select ‘Share dashboard’ option from the popup menu. This will display ‘Edit and share dashboard’ page. For this tutorial, we will use Jira Cloud. In Jira, on the Dashboards menu, click either View All Dashboards or View System Dashboards. On the upper-right corner of the screen, click the ellipses. or the Create dashboard button. On the Create dashboard page, type a name for your dashboard. DMzZE.
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    • jira service desk dashboard examples